Returns & Refunds Policy
Changed your mind? Tell us within 14 days after delivery, then send your items back within 14 days of notifying us. This also applies to sale items.
How to return
- Contact ONEASONE with your order number and the items you wish to return. We will provide the return address and instructions. No reason is required for a change-of-mind cancellation.
- Pack the items securely, preferably using the original packaging, and include your order details.
- Post your return and retain proof of postage. For change-of-mind returns, you pay the return postage.
Condition of returned items
You may inspect and try on items as you would in a shop. We may deduct any loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
Refunds
Refunds go to your original payment method within 14 days of receiving the returned items or evidence that you sent them back, whichever is earlier. When you cancel your entire order, we also refund any standard outbound delivery charge you paid. Extra charges for an upgraded delivery service are not refundable.
Faulty, damaged or incorrect items
Please contact us with your order details and a description of the issue. Photos can help us resolve it. We cover reasonable return postage for faulty or incorrect goods. Your statutory rights, including the right to reject faulty goods within the applicable 30-day period and rights to remedies afterwards, are not affected by the change-of-mind deadlines above.
Your rights
This policy does not limit your statutory consumer rights. Any mandatory consumer protections applicable in your country remain available.